Shipping & Returns
SHIPPING & HANDLING
At Richrugged.com orders are generally ship within 2-3 business days of purchase. Tracking information is sent to your email at the time of shipment. Your tracking can also be found in My Account.
Shipping days are Monday-Friday, peak times and holidays we also ship Saturdays. We do not consider an order to be overdue until a week after the specified time has elapsed after the date your order was placed. Depending on where you live, it may be appropriate to allow even more time.
If you think your order is lost or missing, please contact us via email at firstname.lastname@example.org. In the email please include your order number.
We are diligent in our efforts to make sure that we have stock on hand for everything we sell on our website. Sometimes popular items run out faster than we can remove an item for sale. In such a case, we will try to contact you via email, then by phone. Email communication is now complicated by anti-spam measures employed by many computer users and their internet providers. If it seems as though your order is long overdue, please make sure to include your phone number, and the best time to reach you (include your time zone, please).
Our warehouse does not ship packages on the following holidays:
- New Year's Day
- Martin Luther King's Birthday
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving Day
- Christmas Day
At Rich & Rugged, we want you to be 100% satisfied with your purchase. If an item is received damaged or is incorrectly shipped by us, please contact email@example.com immediately.
All internet sales are final; however, for first time customers we will offer a one-time courtesy return if your product doesn't fit exactly how you expected.
If you receive an incorrect item or damaged goods, we accept returns for exchange up to 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange. Items must be in “new, unaltered, unworn condition with the tags still attached.” Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged.
Please return your order to the address listed below:
Rich & Rugged
ATTN: GUAP Return & Exchange
701 NW 210th Street, Suite# 319
Miami, FL 33169